2019 Patient Survey


As part of the process of our 2019 accreditation application some of our patients were asked to complete a questionnaire about their care at our clinic.

We have attached a summary below, on the graph our ratings from our patients are the blue bars, and the national average the back crosses.


One of the issues raised in the survey was regarding waiting time on the phone. We have introduced a system where patients can leave a message if we cannot answer in a timely manner, and then our staff will phone you back so you're not kept waiting on the line.

Another issue asked was why we cannot routinely bulk bill pensioners. Unfortunately Medicare Rebates have fallen ever further below the cost of running a quality medical service. If we routinely bulk billed our patients we would have to reduce staffing numbers or close the clinic. We would advise anyone concerned about this issue to speak to their Federal Representatives.


Contact:

10 Hazelwood Road
Traralgon, Victoria 3844

03 4114 0210
FAX : 03 51740581

Mon - Fri: 8:30 am - 5 pm


What's New:

From 19th October phone consultations will no longer be automatically be bulk billed and fees may apply at the doctor's discretion - see fees.

We are currently looking to take on an additional part time Registered Nurse (Div1) for 1 or 2 days per week with scope for more days to cover leave etc. Apply here

If you have a cough, a fever, feel short of breath or have a sore throat, diarrhoea or vomiting please do not come in to the clinic - phone us first instead so we can manage your care appropriately.

iSpot Clinic

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