2019 Patient Survey
As part of the
process of our 2019 accreditation application some of
our patients were asked to complete a questionnaire about their care at our
We have attached a summary below, on the graph our
ratings from our patients are the blue bars, and the national average the back
One of the issues raised in the survey was regarding
waiting time on the phone. We have introduced a system where patients
can leave a message if we cannot answer in a timely manner, and then our
staff will phone you back so you're not kept waiting on the line.
Another issue asked was why we cannot routinely bulk
bill pensioners. Unfortunately Medicare Rebates have fallen ever further
below the cost of running a quality medical service. If we routinely
bulk billed our patients we would have to reduce staffing numbers or
close the clinic. We would advise anyone concerned about this issue to
speak to their Federal Representatives.