2019 Patient Survey


As part of the process of our 2019 accreditation application some of our patients were asked to complete a questionnaire about their care at our clinic.

We have attached a summary below, on the graph our ratings from our patients are the blue bars, and the national average the back crosses.


One of the issues raised in the survey was regarding waiting time on the phone. We have introduced a system where patients can leave a message if we cannot answer in a timely manner, and then our staff will phone you back so you're not kept waiting on the line.

Another issue asked was why we cannot routinely bulk bill pensioners. Unfortunately Medicare Rebates have fallen ever further below the cost of running a quality medical service. If we routinely bulk billed our patients we would have to reduce staffing numbers or close the clinic. We would advise anyone concerned about this issue to speak to their Federal Representatives.


Contact:

10 Hazelwood Road
Traralgon, Victoria 3844

03 4114 0210
FAX : 03 51740581

Mon - Fri: 8:30 am - 5 pm


What's New:

We are now taking bookings for booster doses of COVID-19 vaccines, the booster dose is usually six months after your second COVID-19 vaccination.

Both Pfizer (COMIRNATY) and Astra Zeneca (VAXZEVRIA)COVID19 vaccinations are available and in stock at iSpot Clinic. Contact Reception to book your vaccination. You will need to book a dedicated appointment for COVID19 vaccinations. Recieving the vaccine is totally free of charge. If you do not have a valid Medicare Card you will need to have your COVID-19 vaccination at a state run hub, not a GP Clinic.

If you have a cold, a cough, a fever, feel short of breath or have a sore throat, diarrhoea or vomiting please do not come in to the clinic - phone iSpot Clinic first so your condition can be managed appropriately.

iSpot Clinic

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